Refund policy

RETURN POLICY

We have a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return.

Return shipping costs

If you wish to return a product, the cost of shipping the item back to our warehouse will be entirely at your expense. The recipient details to provide to the courier will be communicated by Bame_co.

Instructions

To be eligible for a return, your item must be in the same condition in which you received it: unused, with all tags attached, in its original packaging and with no missing parts. You will also need the receipt or proof of purchase.

To initiate a return or exchange, please follow these steps:

  1. Send an email to bame.lab.co@gmail.com with the subject line “Return – Order No. …”
  2. In the body of the email, indicate the products you wish to return and the reason for the return.
  3. You will receive a reply confirming acceptance of the return and providing the address to which the items must be sent.

From the moment you receive the return approval email and the recipient details, you will have 7 days to ship the product. The parcel must be handed over to the courier within this time frame; otherwise, the return request will no longer be accepted.

Please note that from the date of the return request to the return approval email, it may take up to one week.

Your refund will be issued only after evaluation by our Quality Control team.
Once the return has been received, our team will inspect the condition of the merchandise and, if approved, your refund will be credited to your original payment method within 10 days.

The return shipment is at the customer’s expense. It is the customer’s responsibility to choose a suitable courier service with tracking, and to provide us with the tracking number once the shipment has been made.

In case a return does not comply with our policy, no refund will be issued.

You can always contact us for any questions regarding returns at bame.lab.co@gmail.com.

Damaged or incorrect items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item; otherwise, the return request will not be accepted.